FAQ

APPS

SERTICA is completed by a variety of high-performance apps so that you can use SERTICA from anywhere in the world. These apps are our Approval, Inspection and SERTICA app.

  • The Approval Web app shows what needs your approval on your mobile device. This could be approval of purchase orders, invoices, jobs and event postponements or forms. You can also view reports, forms, and invoice documents when considering requests.
  • The Inspection app integrates the PC version of SERTICA Inspections & Audits with your mobile devices. SERTICA can create a very flexible planning with the possibility of reusing jobs for future inspections and thereby minimizing the time spent on planning.
  • The SERTICA app offers the possibility of managing maintenance through your mobile devices combined. You can manage Jobs, Forms, Stock, Counter and Measurement.

 

SERTICA apps are designed for iOS and Android. You can download the apps from AppStore or Google Play.

SERTICA is accessible through all computers with the program installed. If SERTICA is delivered as a Cloud solution, it can be accessed from a Windows computer with a secure internet connection. Some of SERTICA’s functions are available in the app. When using the apps, SERTICA can be accessed from any iOS or Android device with the app installed.

Learn more about our SERTICA App →

DATA

The data is your property. This means that if you stop using SERTICA, you can extract all your existing data from your current SERTICA system in an Excel file.

Learn more about how we handle your data →

SERTICA supports three types of communication between vessels and the office:

  • File based – Transactions exported to folder for manual transfer.
  • SMTP/POP3 – Transactions exchanged using e-mail.
  • Web service – Transactions exchanged using the SERTICA web service. (This is the most used and recommended method.)

Learn more about SERTICA →

The average data transaction size per month per vessel is 30-megabyte, but this depends on each individual shipping company.

Learn more about data synchronization →

FLEET SAFETY

Yes. SERTICA is both DNV-GL and Bureau Veritas certified.

We put great effort into delivering uniform and high quality, and to execute efficient and competitive projects. Hence, we have been certified according to the DS/EN ISO 9001:2015 since 1998.

DS/EN ISO 9001:2015 concerns the Danish and international standards for systematic quality management.

See all our certificates →

Yes. The SERTICA HSQE software consist of various modules assisting your organization in achieving the highest standards of ship’s safety.

Learn more about TMSA →

Yes. You can manage IHM in our Item Certificate module and ensure compliance with all IHM requirements. Add our Analytics module and you can even set up standard templates for HM Management and automatically receive the reports you need to ensure compliance with IHM Part I and III.

INTEGRATION

Yes. We aim to ensure that SERTICA operates seamlessly with your other systems. SERTICA also includes out of the box integration to ShipServ, SeaProc and EyeShare for e-commerce solutions as well as Source2Sea for PunchOut and more are on the way.

See a selection of our close partners →

If needed, our system integration specialists can always help you integrate SERTICA to your current business systems.

Learn more about interfacing and integrating SERTICA to other systems →

Yes. SERTICA includes a web-based supplier portal called SERTICA Connect. It enables easy exchange of technical and commercial data with external parties.

Learn more about SERTICA Connect →

Yes. The PunchOut function in SERTICA offers direct access to suppliers’ pre-agreed product catalogs and efficiently transports selected items back into SERTICA, simplifying purchase order and catalog management.

Learn more about PunchOut →

Yes. You can build interfaces to SERTICA Maintenance without any involvement from us by using our Maintenance API.

MODULES

SERTICA is sold as a standard product with the ability to buy add-on modules. We value the interaction with customers and want to make sure that our users are heard. In order to continue developing SERTICA to include the features that our customers need, we perform surveys called “Customer Voice.” Here customers can participate and vote for features to be included in the next version of SERTICA.

Learn more about our customers →

You decide what you need in terms of add-on modules. However, some modules are connected and cannot stand alone. We always guide the customer in finding the best solutions with the modules needed to solve the tasks at hand.

Learn more about our modules →

Yes. In the Inventory Management System, you can sort, group and filter your inventory and make use of QR codes to optimize your internal processes.

SOFTWARE

We strive to release a new SERTICA version every four weeks, however you are not forced to apply every update. Some can be skipped as the updates accumulates versions. We recommend updating at least once a year. You will be notified when SERTICA updates are ready.

Learn more about SERTICA →

Yes, SERTICA as a SaaS solution saves you time on local IT administration and daily backups. We are highly motivated to make sure that you, as a customer, get the best experience with SERTICA. In short, we take care of everything to make sure SERTICA is up and running. As we have access to the system directly, it also facilitates easy support. With the SERTICA SaaS solution, you no longer need to worry about updating your hardware, operating system or SERTICA. You also eliminate the hassle of monitoring the uptime and use of resources.

Learn more about Saas solution →

SUPPORT

If you have any problems or inquiries, help is never more than an email or a phone call away. Either contact your connected Project Manager or the Support Team.
Issues are handled immediately by software experts, who know the solution and who can offer the very best guidance. We also offer consulting, training courses, and daily customer support from the people who have developed the system.

Contact our support team →.

If you would like to know more or have any questions, please feel free to contact us.

See who to contact here →

In order to use SERTICA correctly, we suggest that you receive training, have an ongoing dialogue with one of our Project Managers and Customer Success Manager. We also facilitate network with other SERTICA users and invite you to user group meetings and conferences.

Learn more about the services →

TRAINING

After purchasing SERTICA, training and workshop sessions are scheduled. SERTICA training is targeted towards end-users and is offered as company-tailored sessions. Our SERTICA Project Managers are experienced in supervising training sessions and courses for different target groups. We conduct training for each department in the organization such as Procurement, Technical, HSQE, Crewing, Performance and IT. Training and training material can be provided in English or Danish.

Learn more about training for optimal use of SERTICA →

Depending on how many modules you include in your SERTICA solution, you will need 2-4 days of full training. We make use of the concept “train-the trainer”. This means we train selected employees, so they can do training sessions for other people within the organization. We also offer crew training.

Learn more about training for optimal use of SERTICA →

Contact me if you did not find your answer.

Dan Mørkbak Sørensen

RINA Digital Solutions
Sofiendalsvej 5B
DK-9200 Aalborg
+45 7214 1214
sertica@rina.org