GENERAL

How does SERTICA Fleet Management System work?

How can SERTICA help my company?

Is SERTICA a standard product or do customers have a say in what is developed?

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TRAINING

How is my company trained to use SERTICA?

How much training does my company need in order to use SERTICA?

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APPS

Which Apps does SERTICA support?

Which platforms support the Apps?

Is it possible to access SERTICA from any computer and tablet?

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INTEGRATION

Can SERTICA integrate with other ERP systems?

Does SERTICA integrate with supplier systems?

Can I build my own interface to SERTICA?

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MODULES

Can I freely choose and combine the add-on modules?

Do additional add-on modules require renewed installations?

Does SERTICA support QR codes?

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SOFTWARE

How often do you release a new version?

Does SERTICA offer SaaS?

Does SERTICA offer on-premise solution?

What happens with the SERTICA installation if we upgrade Windows to a new version (e.g. from Windows 7 to Windows 10)?

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SUPPORT

How do I get support?

Who do I contact to know more?

How do I make sure we are using the SERTICA solution correctly?

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DATA

What will happen to our data if we decide to stop using SERTICA?

What type of data communication does SERTICA support (vessel vs. office)?

How much data is typically exchanged per month per vessel?

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FLEET SAFTY

What is the difference between HSE, HSQE and HSSE?

Can SERTICA assist my company with TMSA?

Is SERTICA certified?

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IHM

Can I manage IHM in SERTICA?

What is an IHM?

What is the Hong Kong Convention?