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Dan Mørkbak Sørensen
FAQ
IT
SERTICA is accessible through all computers, tablets and mobile phones. If SERTICA is delivered as a cloud solution, it can be accessed from a Windows computer with a secure internet connection. Some of SERTICA’s functions are available in the app. When using the apps, SERTICA can be accessed from any iOS or Android device with the app installed.
The data is your property. This means that if you stop using SERTICA, you can extract all your existing data from your current SERTICA system in an Excel file.
Yes. We aim to ensure that SERTICA operates seamlessly with your other systems. As an example, SERTICA includes out of the box integration to ShipServ, SeaProc, EyeShare and Punchout for e-commerce solutions.
See a selection of our close partners →
If needed, our system integration specialists can always help you integrate SERTICA to your current business systems.
We strive to release a new SERTICA version every four weeks, but you are not forced to update. Some updates can be skipped as the updates accumulates versions. We recommend updating at least once a year. You will be notified when SERTICA updates are ready.
Yes, SERTICA offers a Software as a Service (SaaS) solution, which saves you time on local IT administration and daily backups. We are highly motivated to make sure that you, as a customer, get the best experience with SERTICA.
In short, we take care of everything to make sure SERTICA is up and running. As we have access to the system directly, it also facilitates easy support. With the SERTICA SaaS solution, you no longer need to worry about updating your hardware, operating system or SERTICA. You also eliminate the hassle of monitoring the uptime and use of resources.
We have the several integrations in place and more in development. Maintenance, Procurement and HSQE is one integrated system with integration to VRS and Fleet. New developments between the products are ongoing and developed upon requests.
Through API’s, SERTICA Fleet can display data and KPI’s from all products.
INSTALLATION & IMPLEMENTATION
Who oversees implementation?
From the very beginning, you will be connected to one of our competent Project Managers, who will help you create a SERTICA system matching your current needs.
Our Project Managers are essential to the success of any project. They are responsible for planning, executing, monitoring, and closing projects while ensuring they are completed on time and within budget.
Besides this, we help and assist our customers not only during the project implementation but as a lifecycle service – 360 degrees full service.
We emphasize to use an agile project approach which has been proven the best way for this type of projects with a lot of changes during the project period.
Project costs are invoiced monthly according to the amount of manpower used during the month (time & material concept). Consultancy hours are estimated, aligned and agreed with you, so there will be no surprises.
Yes, importing existing data into SERTICA is straightforward with multiple options available.
Option 1: Database Backup
You can forward a complete database backup of the vessel to our team. We will then analyze the database and prepare test conversions to ensure a seamless transition.
Option 2: MS Excel Sheets
Alternatively, you can use MS Excel sheets in a preformatted layout for data entry. Once the data is entered, you can import the results into the SERTICA platform.
Both methods ensure that your existing data is efficiently integrated into the SERTICA system, facilitating a smooth transition and maintaining data integrity.
To install SERTICA for network use, follow these steps:
Step 1: Install the Program
Install the program on each client computer as you would for a single-user setup.
Step 2: Activate the Software
Activate the software on each computer where it is installed.
Step 3: Copy Databases
Copy the databases used by the program to a sharable network drive.
Step 4: Point to Network Databases
Point each installed program to the databases on the network drive. Note: The procedure for installing the SQL server version is slightly different but still straightforward.
A registration key will be emailed to you.
Which fees do I pay for the software?
You will typically be required to pay for the following:
One-Time License Fee
A single payment for the software license.
Annual Service & Support Fee
This fee covers ongoing service and support and will be invoiced once there is an accessible solution in place.
Yes, you can choose and combine the add-on modules based on your needs. However, please note that some modules are interconnected and cannot function independently.
We always guide our customers to find the best solutions, ensuring you have the necessary modules to effectively solve your tasks.
No, additional add-on modules do not require renewed installations. You can seamlessly integrate new modules into your existing setup without needing to reinstall the software.
TRAINING & SUPPORT
If you encounter any problems or have inquiries, help is just an email or phone call away. Issues are handled promptly by software experts who can provide the best guidance and solutions.
Contact Options
- Project Manager: Reach out to your connected Project Manager for direct assistance.
- Support Team: Contact our Support Team for immediate help.
Additional Services
- Consulting: Expert advice tailored to your needs.
- Training courses: Comprehensive training to maximize your use of the system.
- Daily customer support: Ongoing support from the developers of the system.
It depends on the scope. If you are experiencing technical issues or inquiries, you can contact our support team or your connected project manager. If you need support in terms of training, you will have to purchase.
If you would like to know more or have any questions, please feel free to contact us.
In order to use SERTICA optimally, we suggest that you receive training, have an ongoing dialogue with one of our Project Managers and Customer Success Manager. We also facilitate network with other SERTICA users and invite you to user group meetings and conferences.
After purchasing SERTICA, training and workshop sessions are scheduled. SERTICA training is targeted towards end-users and is offered as company-tailored sessions. Our SERTICA Project Managers are experienced in supervising training sessions and courses for different target groups. We conduct training for each department in the organization such as Procurement, Technical, HSQE, Crewing, Performance and IT.
Depending on how many modules you include in your SERTICA solution, you will need 2-4 days of full training. We make use of the concept “train-the trainer”. This means we train selected employees, so they can do training sessions for other people within the organization. We also offer crew training.
MAINTENANCE, PROCUREMENT & HSQE
The average data transaction size per month per vessel is 30-megabyte, but this depends on each individual shipping company.
Yes. SERTICA includes a web-based supplier portal called SERTICA Connect. It enables easy exchange of technical and commercial data with external parties.
Yes. The PunchOut function in SERTICA offers direct access to suppliers’ pre-agreed product catalogs and efficiently transports selected items back into SERTICA, simplifying purchase order and catalog management.
Yes. SERTICA is both DNV-GL and Bureau Veritas certified.
We put great effort into delivering uniform and high quality, and to execute efficient and competitive projects. Hence, we have been certified according to the DS/EN ISO 9001:2015 since 1998. DS/EN ISO 9001:2015 concerns the Danish and international standards for systematic quality management.
Yes. The SERTICA HSQE software consist of various modules assisting your organization in achieving the highest standards of ship’s safety.
Yes SERTICA HSQE is updated to support the new OCIMF Ship Inspection Report Programme, SIRE 2.0. Use the Activity Management and Event Recording modules to register and analyze observations made during SIRE 2.0 inspection and the Inspection & Audits module to manage and maintain the required vessel photos for SIRE 2.0
Yes. You can manage IHM in our Item Certificate module and ensure compliance with all IHM requirements. Add our Analytics module and you can even set up standard templates for HM Management and automatically receive the reports you need to ensure compliance with IHM Part I and III.
Yes. In the Inventory Management System, you can sort, group and filter your inventory and make use of QR codes to optimize your internal processes.
SERTICA is completed by a variety of high-performance apps so that you can use SERTICA from anywhere in the world.
The Inspection app integrates the PC version of SERTICA Inspections & Audits with your mobile devices. SERTICA can create a very flexible planning with the possibility of reusing jobs for future inspections and thereby minimizing the time spent on planning.
The SERTICA app offers the possibility of managing maintenance through your mobile devices combined. You can manage Jobs, Forms, Stock, Counter and Measurement.
SERTICA apps are designed for iOS and Android. You can download the apps from AppStore or Google Play.
RINA Digital Solutions
Sofiendalsvej 5B
DK-9200 Aalborg
+45 7214 1214
sertica@rina.org