CUSTOMER SUPPORT
Already using SERTICA? Our support team is ready to help you with questions, issues, and everyday use of the system.
Create a support ticket in our help center and follow its progress.
Search guides and articles about SERTICA, from getting started to the API.
Call or email our support team directly about critical issues.
BEFORE YOU SUBMIT A REQUEST
Can't find the answer in the help center? Include the following in your request, so our supporters can help you as quickly as possible.
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What is happening? Describe it in as much detail as possible.
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Who is affected? For example, one user or all users, one unit or all units.
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Where does it occur? For example, the production or test environment.
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Suspected cause
Why do you think this is happening? For example, an upgrade, a known bug, or a changed option.
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Reproducible
How can we reproduce it? For example, a step-by-step guide.
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HELP CENTER
Guides and articles for every part of SERTICA, from getting started to the API.
Introduction to SERTICA 6 and the UI
Jobs, job list, and job planning
Set up users and system configuration
Analytics and documents
The procurement and stock management flows in SERTICA
SERTICA on mobile devices
Introduction to the SERTICA API and Swagger documentation
The newest features and changes in SERTICA
YOUR SUPPORT TEAM
