Support

Our goal with the SERTICA Support is to assist our customers with achieving as much success with their SERTICA solutions as possible. Our consultants offer the optimal support based on their in-depth knowledge and experience with our software. Support focuses on helping you with a quick reply and offers a service beyond the usual. 

 

We focus on:

  • Responsibility for our customers
  • Response times and assigned resources that match your needs
  • Freedom for our customers to focus on their core business

 

Service agreement

We offer a service agreement that matches our customers’ business needs.

We regularly distribute service releases that include detailed changelog and documentation.

Furthermore, our customers have one point of contact and one phone number to call, when a need for assistance occurs.

With the SERTICA Service Agreement you are guaranteed that we will resolve any issues you might have. 

 

Contact our support

Headquarter
 

 

Singapore Office
 

E-mail
support@sertica.dk

Phone
+45 9634 7010


Office hours
9 am to 3 pm (CET)
 

 

E-mail
support@sertica.com

Phone
+65 6274 1007

Office hours
9 am to 5 pm (SGT)


If you have made an agreement with one of our service employees, you can click the button below in order to start our remote support application. 
This will enable us to see what is happening on your monitor and let us solve the issue quickly, so that you can get on with your work.


 

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