Our goal with the SERTICA Support is to assist our customers in achieving as much success with their SERTICA solutions as possible.
Every one of our consultants are experienced and trained IT professionals and assigned to support specific solutions based on their unique skills and experience.
By encouraging our consultants to specialise in solution areas and interrelated technologies, we build a level of expertise most service organisations simply cannot offer.
Strengthen your business by working with an efficient support team!
We focus highly on:
- Opening hours that suit your business
- Response times and resources that match your business needs
- Freedom for our customers to focus on their core businesses
SERTICA Support takes the responsibility.
We offer a service agreement that matches our customers' business needs.
We regularly distribute service releases that include detailed changelog and documentation.
Furthermore, our customers have one point of contact and one phone number to call, when a need for assistance occurs.
With the SERTICA Service Agreement you are guaranteed that we will resolve any issues you might have.
Contact our support
If you have made an agreement with one of our service employees, you can click the button below in order to start our remote support application.
This will enable us to see what is happening on your monitor and let us solve the issue quickly, so that you can get on with your work.