Our goal is to assist our customers with achieving as much success with their SERTICA solutions as possible. Our consultants offer the optimal support based on their in-depth knowledge and experience with our software. We take responsibility for our customers, and offer quick response times and assigned resources that match your needs.

Do you need support?

+45 96 34 70 10
support@sertica.com

If you have any issues with or questions to SERTICA, please contact me for support.

Dan Mørkbak Sørensen

RINA Digital Solutions
Sofiendalsvej 5B
DK-9200 Aalborg
+45 9634 7000
sertica@logimatic.com

We offer a service agreement that matches our customers’ business needs.

We regularly distribute service releases that include detailed changelog and documentation.

Furthermore, our customers have one point of contact and one phone number to call, when a need for assistance occurs.

With the SERTICA Service Agreement you are guaranteed that we will resolve any issues you might have.

SERTICA is updated regularly with new functionality that all customers with a service contract can access. Updates include, besides bug fixes, enhancements as well as new functionality. Additional modules are also developed to expand the functionality of SERTICA.

Email
support@sertica.dk

Phone
+45 9634 7010

Office hours
9 am to 3 pm (GMT +1)

Email
support@sertica.com

Phone
+65 6274 1007

Office hours
9 am to 4 pm (GMT +7)

Email:
sertica@logimatic.com

Phone
+56 9 7569 3558

Office hours
9 am to  5pm (GMT-4)

If you have made an agreement with one of our service employees, you can start our remote support application.

This will enable us to see what is happening on your monitor and let us solve the issue quickly, so that you can get on with your work.

Our senior developers, consultants, customer success managers and project managers support you in successfully using SERTICA.

We offer both services in terms of implementation, consulting, training courses, customer adaptations and daily customer as well as end-user support and helpdesk.

We are dedicated to maximizing our customers’ return on investment with SERTICA. We do this in many ways, but two key elements are firstly to assist in implementation to achieve a short and effective process, and secondly to support the solution in the long perspective. Many of our customers have used SERTICA more than 10 years. We are committed to long-term co-operation and customer relationships.